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We help you transform your organisationinto a Digital Star! -
MAXIMISE VALUE TO YOUR CUSTOMERS/MEMBERS WITHOUT INCREASING YOUR COSTSStarfishMRM works with companies, associations, membership organisations and NGOs throughout their
Digital Transformation journey, putting in place a more effective WAY OF DOING THINGS, with the right online processes and systems -
EngagementBring your customers/members/stakeholders into the heart of your organisation
through better understanding of their needs and by improving communication -
CollaborationFoster a culture in which working together adds value for everyone,
with the best systems for you to ensure effective co-creation inside and outside your organisation -
EmpowermentMake better decisions based on real-time information and insights,
freeing your time to work on the things that really matter
Our DNA
Engagement
Bring your customers/members/stakeholders into the heart of your organisation through better understanding of their needs and by improving communication
Collaboration
Foster a culture in which working together adds value for everyone, with the best systems for you to ensure effective co-creation inside and outside your organisation
Empowerment
Make better decisions based on real-time information and insights, freeing your time to work on the things that really matter
MAXIMISE VALUE TO YOUR CUSTOMERS/MEMBERS
WITHOUT INCREASING YOUR COSTS
StarfishMRM works with companies, associations, membership organisations and NGOs throughout their Digital Transformation journey, putting in place a more effective WAY OF DOING THINGS, with the right online processes and systems "It's as much about the people as the tools"
Want to know more? Contact us
About us
We are an independent partnership of experienced professionals bringing together complementary sets of knowledge, skills and expertise required for your digital transformation.
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About you / Your organisation
As StarfishMRM we work for many different sizes and types of organisations (company, NGO, association, federation, trade organisation, public institution). This can be a 1 person operation or hundreds of people spread across multiple offices in multiple countries.
Start your Digital Transformation now
contact us -
About you / Your challenges
Many organisations – whether commercial, non-profit or public share the same challenges: How can we spend more time making sure we respond to the needs of our customers and less time on the administration of running an organisation.
Start your Digital Transformation now
contact us -
About you / Your desired outcomes
I can run my organisation more efficiently and at a lower cost focusing on delivering the services my clients want
Start your Digital Transformation now
contact us
Some of our satisfied clients...
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Glenn Vaughan
CEO British Chamber of Commerce in Belgium
View case studyThe platforms are easy to work with because, as online services, they are constantly updated and improved:
an excellent cost saver from the start -
Kristel de Prins
Owner Times More Group
View case studyMore than a way of working – they really felt like a partner
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Barbara Frontini
Secretary-General, Ambassadors Club of Slovenia in Belgium
View case studyTechnology can do miracles if you use it well
How we work
Key enablers
of Digital Transformation
From Vision/Strategy... to action
our methodologies
& tools
Client Relationship Management (CRM), Content Management Systems (CMS) and others
Recent surveys* of associations and industry groups in Brussels reveal that only:
facility to register for events online
active use of social media
use of own mobile App
membership application online
* StarfishMRM survey February 2015, Cambre survey October 2015
News
News, blog & events
blog / October 25, 2016
Using data to optimise the customers/members journey
Find out how to use customer data sources to optimize customer retention, satisfaction and awareness.
blog / August 16, 2016
Digitalisation in the Energy Industry
Summary of Marc Decorte’s presentation in the British Chamber of Commerce 28th June 2016.
