Bring your customers/members/stakeholders into the heart of your organisation through better understanding of their needs and by improving communication


Foster a culture in which working together adds value for everyone, with the best systems for you to ensure effective co-creation inside and outside your organisation


Make better decisions based on real-time information and insights, freeing your time to work on the things that really matter


StarfishMRM works with companies, associations, membership organisations and NGOs throughout their Digital Transformation journey, putting in place a more effective WAY OF DOING THINGS, with the right online processes and systems "It's as much about the people as the tools"

Want to know more? Contact us

About us

We are an independent partnership of experienced professionals bringing together complementary sets of knowledge, skills and expertise required for your digital transformation.

  • Our vision

    We want every organisation to bridge the accelerating digital divide

    read more
  • Our values

    Our 5 values define who we are, how we make a difference for our clients and other key stakeholders and what we do to achieve our vision

    read more
  • Our people

    An experienced partnership bringing together flexible, joined up solutions for membership organisations and SMEs, combining our breadth of specific technical expertise and membership management experience

    read more
  • Our story

    The StarfishMRM partnership was formed in 2014 when the founding partners realised the pressing need for digital transformation in many organisations and associations in Brussels – but that few are equipped to set out on this journey without expert help in WHAT to do and especially HOW to do it.

    read more

About us

Our vision

About us

Our values

About us

Our people

About us

Our story

  • About you / Your organisation

    As StarfishMRM we work for many different sizes and types of organisations (company, NGO, association, federation, trade organisation, public institution). This can be a 1 person operation or hundreds of people spread across multiple offices in multiple countries.

    Start your Digital Transformation now

    contact us

  • About you / Your challenges

    Many organisations – whether commercial, non-profit or public share the same challenges: How can we spend more time making sure we respond to the needs of our customers and less time on the administration of running an organisation.

    Start your Digital Transformation now

    contact us

  • About you / Your desired outcomes

    I can run my organisation more efficiently and at a lower cost focusing on delivering the services my clients want

    Start your Digital Transformation now

    contact us

Some of our satisfied clients...

  • Glenn Vaughan

    CEO British Chamber of Commerce in Belgium

    The platforms are easy to work with because, as online services, they are constantly updated and improved:
    an excellent cost saver from the start

    View case study
  • Kristel de Prins

    Owner Times More Group

    More than a way of working – they really felt like a partner

    View case study
  • Barbara Frontini

    Secretary-General, Ambassadors Club of Slovenia in Belgium

    Technology can do miracles if you use it well

    View case study

How we work

Key enablers
of Digital Transformation

From Vision/Strategy... to action

our methodologies
& tools

Client Relationship Management (CRM), Content Management Systems (CMS) and others

Recent surveys* of associations and industry groups in Brussels reveal that only:

facility to register for events online

active use of social media

use of own mobile App

membership application online

* StarfishMRM survey February 2015, Cambre survey October 2015


News, blog & events
blog / October 25, 2016

Using data to optimise the customers/members journey

Find out how to use customer data sources to optimize customer retention, satisfaction and awareness.

blog / September 27, 2016

Thierry Soubestre, CEO at Social Karma

Social media engagement analytics

blog / August 16, 2016

Digitalisation in the Energy Industry

Summary of Marc Decorte’s presentation in the British Chamber of Commerce 28th June 2016.

Start your digital transformation now!

Contact us